Last Updated: August 15th 2024
On Mon Ecole website, we strive to ensure that our users are satisfied with the services we provide. However, due to the nature of our digital platform and services, we have established the following refund policy to address situations where users may seek a refund.
1.1 Non-Refundable Services:
All payments made for listings, subscriptions, or promotional services on our platform are generally non-refundable. This includes, but is not limited to:
- Subscription fees for Free, Premium, or Enterprise plans
- Payments for school or event listings
- Advertising and promotional fees
1.2 Exceptions:
Refunds may be considered under the following exceptional circumstances:
- Service Not Delivered: If a service that has been paid for is not delivered due to an error on our part, you may be eligible for a full or partial refund.
- Technical Issues: If a user experiences a significant technical issue that prevents them from using a paid service, and we are unable to resolve the issue within a reasonable time, a partial refund may be offered.
- Duplicate Payments: If you mistakenly make a duplicate payment for the same service, a refund for the duplicate transaction may be issued.
2.1 How to Request a Refund:
If you believe you qualify for a refund based on the criteria above, you must submit a refund request to our customer support team. Please include the following information in your request:
- Your full name
- The email address associated with your account
- The service for which you are requesting a refund
- A detailed explanation of the reason for your refund request
- Any relevant transaction or invoice numbers
2.2 Refund Request Timeframe:
Refund requests must be submitted within 14 days of the original payment date. Requests submitted after this period may not be considered.
3.1 Review Process: Upon receiving your refund request, our team will review the details and determine whether your request meets our refund policy criteria. We may contact you for additional information if needed.
3.2 Refund Approval: If your refund request is approved, we will process the refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
3.3 Partial Refunds: In some cases, a partial refund may be issued if only part of the service was delivered or if the issue only affected a portion of the service.
3.4 Non-Refundable Items: Please note that certain services, such as one-time promotional campaigns or custom services, may be non-refundable even under exceptional circumstances. These will be clearly indicated at the time of purchase.
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. Your continued use of our platform after any changes are made constitutes your acceptance of the revised policy.
If you have any questions or concerns about this Refund Policy, or if you would like to request a refund, please contact us at:
SciAut Mon Ecole
Email: info@sciaut.org
We are committed to providing excellent customer service and will do our best to address any concerns you may have.